Applying Update Rollup 2 (UR2) to OpsMgr 2012 SP1–be warned #sysctr #scom

This is a quick warning note for the IT Deps who rushed to install UR2 for OpsMgr, Kevin Holman has blogged about his experience “Applying Update Rollup 2 (UR2) to OpsMgr 2012 SP1“, it is as usual a comprehensive guide, but it misses a critical point for the OpsMgr infrastructures who deploy gateway servers. As Kevin states no update exists for gateway in UR2 since there’s no specific issue to be fixed for them, alas the lack of a specific update for gateways means the agent install directory is not updated with UR2 bits on gateways. This in turns means that if you use the Admin Console to install and upgrade agents the agents managed by gateways will never get UR2.

I know the product group is aware of this issue and is working to release an updated package for gateways, in the mean time you can get rid of this issue copying the agent management directory from one of the upgraded Management Server to the corresponding directory on gateways.

Just to be clearer this is an example for the x64 (amd64) agent binaries, on the management server check the %programfiles%\System Center 2012\Operations Manager\Server\AgentManagement\amd64 folder for updated files (dated March 22nd)


What you need to do is copy these files to the corresponding directory on all your gateways. This needs to be done for the agent platforms.

– Daniele

This posting is provided “AS IS” with no warranties, and confers no rights.

  1. #1 by Matt on May 14, 2013 - 11:06 am


    is a Hotfix from MS available for this Problem?

    • #2 by Daniele Grandini on May 14, 2013 - 12:00 pm

      not yet as far as I know, but the product Group is aware of the issue.

  2. #3 by Curtiss on April 25, 2013 - 4:15 pm

    won’t the agents–managed by gateways or not– get UR2 through windows update/wsus/SCCM?

    • #4 by Daniele Grandini on April 25, 2013 - 4:53 pm

      yes if you use that method to update and/or deploy agents, but if you use OpsMgr console then you need to manually update your gateways. Personally I just use OpsMgr console push or SCCM software deployment to manage my agents, I want to have control at every stage when I update or deploy agents.

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